Online orders only, no walk in retail. The Studio is open for collection from 8.30am - 4.30pm Tuesday to Saturday (Ph 03 9827 7060)
Please place your order a minimum of 24 hours in advance (Ph 03 9827 7060)

Thank you for visiting the website of Burch & Purchese Sweet Studio Pty Ltd ("Burch & Purchese"). By visiting and using this website, including purchasing our products, you agree that your access to and use of this website are subject to the terms and conditions set forth in this legal notice and all applicable laws. These terms and conditions are subject to change without notice and any changes will be posted herein.

Disclaimer

The information contained within this website is provided on the understanding that Burch & Purchese makes no warranty, guarantee or promise expressed or implied in relation to the content or accuracy of the information and material available via the website.

You agree that Burch & Purchese will not be liable in any way for any actions taken on the basis of or errors in the information or material accessible via this website. Burch & Purchese disclaims any and all liability incurred as a result of use or reliance on the information or material accessible via this website.

Burch & Purchese is not responsible for the content of any website linked to or from this website. Burch & Purchese expressly disclaims any and all liability and responsibility to any person in respect of the use of material provided on a referenced website. Burch & Purchese also assumes no responsibility, and shall not be liable for any damages to, or viruses that may infect your computer equipment or other property on account of your access to, use of, or browsing of this website or your downloading of any materials, data, text or images from the website.

Membership

When ordering goods from this website you may, at your own option, become a member.

If you choose to become a member you must complete registration by providing certain information, including choosing a secure password, as set out on the membership/registration page. Our privacy policy contains information on how we collect, store and use the details you provide us upon registration.

By becoming a member of this website, you agree to provide Burch & Purchese with true and accurate details at all times and update them from time to time when they change.

On registration you agree to pay for our services as set out on our website when purchasing a product.

We reserve the right to terminate your membership at any time if you breach these terms and conditions.

Our products are intended to be used by members within Australia only.

Currency and Financial Transactions

All prices on our website are in Australian Dollars and are inclusive of GST. We reserve the right to amend our price list at any time without prior notice. If you have placed an order, we reserve the right to cancel your order should our prices change.

We do not store any Credit Card Details at all, and we use a secure Third Party Provider to process all Credit Card transactions.

Descriptions of Products

Images with our products have been provided for illustrative purposes only and Burch & Purchese does not guarantee that any image will reproduce in true colour nor that any given image will reflect or portray the full design or options relating to that product.

When we become aware of any misdescription, we reserve the right to correct any error or omission.

Ordering Products

Our products are supplied and delivered to customers within Australia. By purchasing a product through our website, you acknowledge that you are over 18 years of age.

When ordering from us, you will be required to provide your name and address for delivery, your email address, telephone contact details and credit card information. We undertake to take due care with this information however in providing us with such information you accept that we are not liable for its misuse due to error in transmission or virus.

Your order will be accepted or rejected within 5 days of placing the order. If we have not responded to you within 5 days, your order is deemed to be rejected. We are not required to give reasons for rejecting your order, however the most likely reason for rejecting the order will be that we do not currently have that product in stock.

Once you have submitted an order through our website, you may not cancel the order even if our acceptance or rejection of your order is still pending.

All risk or loss of damage to the goods passes to you when we dispatch the goods. If an order is lost in transit, orders will not be replaced until such time as the original order has been located and returned to Burch & Purchese.

Ordering Perishable Products

Our range of perishable products include desserts, cakes, bake at home kits and celebration cakes.

The above items must be collected from Burch & Purchese Sweet Studio - 647 Chapel Street, South Yarra, Victoria.

Delivery is available to selected suburbs via Uber Connect. Please visit our FAQ page for a list of suburbs and pricing.   

Orders can be made in the following ways

Custom cakes - refers to anything outside of our day to day range and will require a deposit of 30%.

We accept all credit cards with the exception of Diners. No order will commence until the deposit has been received by Burch & Purchese.

The balance will fall due on collection.

Custom cakes also apply to custom sizes within our range, this relates to anything from 24cm round and upwards in scale.

For large wedding cakes, or custom celebration cakes the following conditions apply:

Deposits  

                                                                                                                                We require a 30% deposit to secure your booking and accept all credit cards with the exception of Diners. No order will commence until the deposit has been received. Please note that deposits are non refundable. Changes to this policy will be made at the discretion of management.

Balance Payments

Full payment is required to be paid, a minimum of 7 days prior to delivery or collection.

Cancellations

If you decide to cancel your order your deposit will not be refunded. If you cancel your order within 7 days of the delivery or collection date the balance outstanding will be due and payable. 

Changes

Any changes made to your order within 14 days of collection or delivery will incur a surcharge, depending on the change requested. In most instances we can accommodate changes, however at times is just not possible.

Stand Hire

When hiring one of our acrylic cake stands, the following applies:

  • Stand hire is $30 per stand
  • Credit card details are required as security (including CCV)

If the stand is not returned to the Burch and Purchese Sweet Studio, located at 647 Chapel Street, South Yarra, within 3 business days from the hire date or has been damaged the full cost of the stand will be charged to your credit card.

Transportation and Limitation of Liability

It is important to remember that your Burch & Purchese cake is a delicate and perishable product. To ensure the quality of your cake is not compromised during transportation, we recommend that you keep your cake box flat at all times and avoid placing it in direct sunlight. The floor or boot of your car is the best place and ensure your box is secure and will not slide around.

Once you have collected or accepted delivery of your cake, it is important to follow these instructions as Burch & Purchese will not accept liability for any loss or damage caused during transportation or delivery of the product.

To the full extent permitted by law, our liability for breach of an implied warranty or condition is limited to the supply of goods only.

We accept no liability for any loss whatsoever including consequential loss suffered by you arising from any wedding cake, cake or other product we have supplied.

Shipping

Express Australia Post

Packaging and postage is calculated at the time of purchase.

Burch & Purchese does not accept liability for any loss or damage due to late delivery.

Express Post Parcels are shipped on business days, Tuesday to Thursday via Express Australia Post. Orders with a delivery address to a capital city will usually be delivered within 3 - 5 business days (excluding Perth and Darwin). Please note that COVID 19 has impacted this current service.

For regional areas with addresses in Western Australia and the Northern Territory, delivery may take up to 7 days. No orders will be dispatched on Friday to ensure products are not stored in hot warehouses or depots over the weekend.

Any orders received on our website after 2:00pm on a Thursday will be shipped the following Tuesday.

Whilst we discourage products to be left at your delivery address when no one is there, it is ultimately at the discretion of Australia Post and is out of our control.

Shipping times may vary during the holiday season, Christmas and Easter.

Products will not be shipped if the temperature is above 30 degrees Celsius in Melbourne.

Delivery via Uber Connect

Fees and charges are displayed on our FAQ and are subject to change without notice.

Please note certain addresses within the designated postcodes may be rejected if accessibility is deemed to be too difficult for this service.

Delivery drivers will not enter apartment buildings, office block, hospitals and shopping centres etc. Recipients will be required to meet the driver on the street and a link will be sent so they can track the delivery time.

This service is available Tuesday to Saturday.  Booked must be placed a minimum of 24 hours in advance.

Delivery will be scheduled between three delivery windows

10am – 12pm | 12pm – 2pm | 2pm – 4pm |

Burch & Purchese does not accept liability for any loss or damage due to late delivery.

To book this service you must also provide the following information

  • Your full name and mobile number
  • The recipients full name and mobile number
  • Full delivery address, including the building or business name if relevant
  • Delivery date
  • Delivery window

 

It is the customers responsibility to ensure that someone will be available to meet the driver at the designated time.

Burch & Purchese will take every precaution to ensure the delivery is a success but will take no responsibility if the customer is unable to receive the delivery. There will only be one delivery attempt.

Cancellation due to Error

We will immediately refund your credit card for the total amount debited if a product has been listed on our website with incorrect price or incorrect descriptive information and we reserve the right to cancel the transaction.

Returning a Product

We strive to ensure that our products are delivered to you in the condition that they were dispatched from our Studio,  however we cannot be held responsible if you are not present when your package is delivered to you, please ensure you supply a shipping address where your goods can be received during business hours. If you wish to return a faulty or damaged product, you must notify us within 24 hours of receiving your delivery either by phone or through our Contact Us webpage.

If we are unable to return or replace the damaged or faulty products, we undertake to reimburse your credit card for the amount debited including packaging and postage charges.

Intellectual Property

All materials contained on this website, including but not limited to text, articles, images, logos, buttons, icons and the selection and arrangement thereof are protected by copyright law. All intellectual property, unless otherwise stated, on this website is owned by Burch & Purchese.

The material may be viewed online by you and may be reproduced in hard copy only for your personal reference. Unless otherwise permitted by law or with written permission from Burch & Purchese, the material and information on this website may not otherwise be reproduced, modified, published, transmitted or displayed and may not be distributed to any person (including distribution by email) or incorporated into any other website.

Linking Policy

If you wish to establish a link to the Burch & Purchese website, you must seek our prior written consent. If Burch & Purchese consents to you linking to this website, you agree to link at your own risk. You should only link in a manner which clearly signifies that they will be moving from your website to this website. Burch & Purchese will not be liable in any way for any loss or damage caused to you as a result to your link to this website. You agree to continually indemnify Burch & Purchese against any loss, damage or any expense suffered by Burch & Purchese as a result of your linking to the website.

Disclaimers

Your use of the material contained on this website is at your sole risk. Any information and data is provided on an as is basis and excludes any warranties which may be excluded by law. Burch & Purchese reserves the right to change any material on this website at any time without prior written notice.

Burch & Purchese will not be responsible for any damage to your computer system which arises in connection with your use of this website.

Limitation of Liability

We accept no liability for any loss whatsoever including consequential loss suffered by you arising from products we have supplied.

Indemnity

You agree to indemnify and hold Burch & Purchese harmless for all claims, actions, damages, costs and expenses including legal fees arising from or in connection with your use of this website.

Governing Law

The laws of the State of Victoria govern this website.

PRIVACY POLICY

Burch & Purchese is firmly committed to protecting the privacy of its users and customers.

It is important for you to understand what information we collect about you during your visit to our website and what we do with your information. Burch & Purchese respects your privacy and your visit to this website is subject to this privacy policy and our terms and conditions.

Burch & Purchese complies with the Privacy Act 1988 (Cth) in respect of the collection accessed of your personal information which we may obtain during the course of our business with you.

Burch & Purchese reserves the right to use or disclose any information as needed to satisfy any law or regulation or legal request to protect the integrity of the website to cooperate in any law enforcement investigation or in connection with an investigation of fraud, intellectual property infringements or other activity that is illegal or may expose us to legal liability. If necessary we may use your internet protocol address to diagnose technical problems relating to this website.

When you provide us with contact details either through order forms or by contacting us, we may use those details to send you information about Burch & Purchese or its products. We will not provide that information to any third parties other than for the sole purpose of running our business. If you wish to remove your details from the Burch & Purchese database and not receive any future communication from us, please contact us.

Burch & Purchese will not provide personally identifiable information to other organisations without your consent however we may disclose personal identifiable information to our service providers in connection with providing our products to you.

We take all measures to ensure your personal information is protected from unauthorised access, loss, misuse, disclosure or alteration both online and offline. We store personal information in different ways including in paper and electronic form and use security procedures to protect the personal information we hold. Access to and use of personal information is limited by us to prevent this use or unlawful disclosure of that personal information by others.

If you wish to raise any issues with us regarding our privacy policy, please contact by us directly by telephone, letter or email with your issue or enquiry.

We may revise and change our privacy policy from time to time without notifying you.

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